Shipping Policy

U.S. Shipping

Standard ground shipping is $3.99. Free U.S. ground shipping is available on orders of $39 or more. No shipping code is required. Available delivery options and the final shipping charge are shown at checkout.

Order Tracking

Use the tracking information provided for your shipment to check its progress. If you need help with an order, contact info@nutritionbay.shop and include your order number.

Shipments Mistakenly Marked Delivered

We are happy to investigate if an order’s tracking information says the product is delivered mistakenly, as long as it is reported within 5 days of being marked delivered. USPS occasionally marks orders delivered early, so if your tracking shows the order was marked delivered but you did not receive it, the chances are high it will arrive the following day.
If a package is mistakenly marked delivered and USPS is not able to locate it, we will be happy to reship with signature required.

Incorrect Shipping Addresses

If an incorrect shipping address is entered, please let us know before the order ships so that we can have our warehouse correct the address before shipping the order.
We are happy to reship orders sent to an invalid address and returned to us, and while we are often willing to reship orders to old addresses that aren’t sent back, we reserve the right to not reship such orders if we find the circumstances surrounding them suspicious.

Paid Shipping Refunds

We cannot control delays from USPS or UPS, and generally do not refund shipping costs if we have both shipped the order on time and shipped it using the correct shipping method. If an order with paid shipping is delayed due to our mistake or has the wrong shipping method purchased, we are happy to provide a full refund of the shipping costs.